At Pittwater Palms in Avalon Beach, a retirement village home to elderly residents, including a 94-year-old woman, a cleaner used a master key to enter private homes. Over several months, 20 pieces of jewellery valued at nearly $120,000 were stolen.
The stolen items, many holding significant sentimental value, were pawned for a total of just $6,510. Some were later recovered, but others had already been sold or melted down, leaving victims without hope of retrieving their cherished belongings.

A Serious Breach of Trust
For many residents, the thefts were not just a financial loss but an emotional one. Irreplaceable family heirlooms, some passed down through generations, were among the stolen pieces.
In court, the cleaner pleaded guilty to 20 charges, including making false statements and dealing with the proceeds of crime. The magistrate described the actions as a “disgraceful” breach of trust, particularly given the vulnerability of the victims.
Sentencing and Consequences
The cleaner was sentenced to seven months of community-supervised jail time and ordered to complete 50 hours of community service. Fines totalling $4,000 were also imposed, with $200 for each offence.
The case has highlighted concerns about the level of trust placed in staff at aged care facilities and the potential risks to residents’ safety and security.

Community Impact
Residents and their families expressed deep sadness and anger over the thefts. Many described the stolen items as more than valuables—they were symbols of personal history and family connections.
While some pieces of jewellery were recovered, the loss of other items left a lasting emotional toll on the victims. Families have since called for improved security measures and stricter controls over access to residents’ homes.
A Call for Better Protections
This incident has sparked discussions about how to better protect vulnerable communities in aged care settings. Families are urging retirement villages to review security policies and ensure access to residents’ homes is strictly controlled.
While the conviction of the cleaner offers some resolution, the emotional scars for residents and their families remain. The loss of treasured possessions has underscored the need for vigilance and stronger safeguards in retirement facilities.
Published 16-Jan-2025